
2-Year Pixie Cup Warranty
Whether your product shorts out or your dog mistakes it for a chew toy, we got you covered.
Sign-up for our FREE 2-Year Warranty!
Welcome to the Pixie Cup family!
We know you’re going to love your new Pixie Cup!

100% Happiness Guaranteed!
We stand behind our products. If for any reason you aren't completely satisfied with your Pixie Cup Steamer, let us know and we’ll do our absolute best to fix the issue! Email us with any issues or questions at info@pixiecup.com.
Product Instructions
Misplace (or throw away) your product instructions? No worries — you can download and print a new set here!
Download PDF
We recommend the C fold if you are having a hard time getting the cup to “pop” open. The punch-down or the triangle fold are best if you have a smaller opening or experience pain with inserting tampons. The C fold is the most popular and works for most women. Learn more about cup folds on our blog.
If your cup has fully opened and it is still leaking, you probably need a bigger cup. If you are having trouble getting your cup to open and you have tried all of our recommended tips, then you likely need a smaller cup.
If you’re having trouble reaching your cup, relax your muscles, squat, and try to grab the base of the cup to break the seal. Read how to remove a stuck cup on our blog.
If your cup is sliding down, you may need a bigger size. However, it’s also possible that you have weak pelvic floor muscles. Learn how to strengthen your pelvic floor muscles.
We recommend sterilizing your cup before and after each period. If you are prone to yeast infections, then sterilizing your cup daily is recommended. You can sterilize your cup by boiling it on the stove, or by using our steamer or UV sterilizer. Learn more about sterilizing your cup on our blog.
Maintain a good habit of cleaning and sterilizing your cup. If your cup has a weird smell that won’t come out with regular cleaning, you can try a vinegar lemon rinse or sunbathing your cup. Learn more about removing cup odor on our blog.
Yes! You can use a menstrual cup with an IUD. Read more on our blog.
Our cups can last up to 10 years with proper care.
Without proper care, the silicone will break at its weakest point, the stem. Also, removing the cup by tugging on the stem without breaking the seal will cause extra stress and may cause the stem to tear or break.
Size is not right? Experiencing discomfort? Not happy?
We don’t want this for you! Send us a message and either Jill, Natalie, Kayla, or Hannah will respond within the next 24 hours.
Your words matter so much to us. Please leave us a review to let us (and the world) know how much you love your Pixie Cup!
Just think about it... reviews factor into our decision making process, big time! We read every single review we get and your words matter so much to us!
If you purchased from Amazon, click here to leave us a review.
Pixie Classic Cup Amazon Review
Pixie Soft Cup Amazon Review
If you purchased from pixiecup.com, click here to leave us a review.
Pixie Classic Cup Review
Pixie Soft Cup Review
THANK YOU! From the bottom of our hearts, thank you for supporting our small business and helping us help others.
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